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Terms and conditions

Cancellation Policy

Beauty Treats By Natalie & Pamper Queens Pamper Parties would appreciate at least 24hrs notice if you need to cancel your treatment and we will not charge a cancellation fee. However, should you wish to cancel with Beauty Treats By Natalie & Pamper Queens Pamper Parties with less than 24hrs notice prior to your appointment, we arrive and you cancel at the time of your appointment or are unavailable without prior notification, a cost could be incurred of up to 50% of treatment/s booked.

Beauty Treats By Natalie reserves the right to request a non-refundable deposit of up to 50% of the treatment/s booked, in a single treatment session, on amounts of £60.00 or more.

Pamper Queens Pamper Parties require at least 48hrs notice for an increase in party members to the pamper party and the full and final balance of the increment is payable on the day of the pamper party. This also applies for a cancellation/reduction in party members to the pamper party where the full amount of each party member is payable, as stated in the original booking,  in full on the day of the pamper party.

Many thanks on your understanding in this matter.

Pamper Queens Pamper Parties

*Pamper Queens Pamper Parties are based in Thurrock, Essex but also cover Stanford-Le-Hope, Tilbury, Grays, South Ockendon, Chafford Hundred, Basildon, Laindon, Langdon Hills, Romford, Rainham, Hornchurch, Benfleet, Canvey Island, Leigh, Rayleigh, Wickford and Billericay.  We will also host parties that are further afield upon request and this may incur additional travel costs.*

**A 25% deposit is required to secure your booking, which is non-refundable.

***A supply of wine (over 18’s only), chocolate and nibbles can be supplied at an extra charge.

 ****A minimum of 6 girls per party.

*Terms & Conditions Apply - QR Scan Promotion

i   ) Voucher code to be quoted in initial communication.
ii  ) File & Paint offer is only applicable to QR Scan Promotion.
iii)  File & Paint offer is redeemable upon treatments booked for £10.00 or more.
iv ) File & Paint offer to be carried out at the same time as booked treatments.
v  ) File & Paint treatment is valid for fingers or toes treatments.
vi ) File & Paint offer is valid for one per customer only.
vii) This offer can NOT be used in Conjunction with any other offers.
 
**Terms & Conditions Apply - Loyalty Cards
i  ) Loyalty Card offer is valid for one per customer only.
ii ) Loyalty Card offer is NOT transferable to any other persons.
iii) Loyalty Card is valid for 1year from date of purchase.
iv) Buy 5 spray tans and get the 6th one free.
v ) This offer can NOT be used in Conjunction with any other offers.

***Terms & Conditions Apply - Gift Vouchers
i  ) Gift Vouchers are only available in multiples of £5.00, £10.00 & £20.00.
ii ) Gift Vouchers can be exchanged for goods or services of a higher price than the face value of the voucher on payment of the difference.
iii) Beauty Treats By Natalie is not responsible for the loss, damage, theft or expiration of vouchers - they cannot be replaced.
iv) Beauty Treats By Natalie make no warranty regarding any goods or treatments that are received in exchange for a Beauty Treats By Natalie Gift Voucher.
v  ) All treatments (as stated in www.beautytreatsbynatalie.co.uk) are available for the redemption of gift vouchers is an indication only. Beauty Treats By Natalie reserves the right to alter its pricing or substitute or withdraw treatments at any time without further notice.
vi ) Gift Vouchers are valid for a period of 12 months from the date of issue. Beauty Treats By Natalie will not accept Gift Vouchers that are past the expiry date (12 months from the date of issue). Failure to redeem a Beauty Treats By Natalie voucher before the expiry date will invalidate the Beauty Treats By Natalie voucher.

vii) Gift Vouchers are subject to Cancellation Policy, as mentioned above.
viii) This offer can NOT be used in Conjunction with any other offers.

****Terms & Conditions Apply - Spring Clean - VAT FREE Treatments
i  ) Spring Clean offer is valid ONLY on treatments implemented in January of each year.
ii ) Spring Clean offer is redeemable upon treatment/s booked for £20.00 or more per treatment session.
iii) All treatments (as stated in www.beautytreatsbynatalie.co.uk) available for VAT FREE treatments is an indication only. Beauty Treats By Natalie reserves the right to alter its pricing or substitute or withdraw treatments at any time without further notice.
v ) This offer can NOT be used in Conjunction with any other offers.

*****Terms & Conditions Apply - Temple Spa (THIS PRODUCT IS NO LONGER AVAILABLE)
i  )
Please refer to Temple Spa - www.templespa.com - for full details.

******Terms & Conditions Apply - Facebook Shop

Delivery

i)    Delivery charges will be advised at point of sale for each individual item purchased. (if any)
ii)    Free Delivery will be advised at point of sale for each individual item purchased. (selected items only)

General Terms & Conditions

    Order Process

i)    Products are subject to availability. If we are unable to supply the products, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the products.

        Payment

ii)    Payment may be made by any single one of the methods indicated on our website, we are unable to process orders with more than one method of payment. We do not accept gift vouchers as payment for individual items – these are entirely for treatment purposes only.

        Delivery

i)    Items purchased will be dispatched within 10 days of point of purchase.
ii)    It is your responsibility to ensure the delivery address is ready and able to accept delivery of the product, in particular that there is space for any delivery vehicle to make the delivery.
iii)    We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems.

        Cancellation

i)    Under the Distance Selling Regulations customers have up to 7 days to cancel their order, made from this website, from point of receipt of the items purchased for a full refund

        Returns Policies

i)    We accept faulty returns and sealed goods for refund or replacement, provided goods and packaging are unopened/undamaged and in mint condition, within 7 days of delivery. All goods must be returned by recorded insured method at your cost.
ii)    Refunds are NOT given on any products that have been opened or/and used unless the item is faulty.
iii)    If you wish to change an unopened item this will be done but will incur a £3 charge to cover administration and postage and packing plus any cost difference of the items. A cheque payable to Natalie Chant should be sent with your returned item.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at www.hmso.gov.uk

*******Terms & Conditions Apply - Family & Friends Referral Package (From 2014)
i   ) Friends & Family Referral Package is on offer to the following treatments ONLY; Eyebrow Wax, Lip Wax, Underarm Wax & Eyebrow Tint.
ii  ) Friends & Family Referral Package is available to all new and existing clients with a referral of 2 or more friends or family members to each book a treatment session of £15.00 or more to qualify.
iii)  Friends & Family Referral Package requires a Patch Test to be carried out at least 24hrs prior to treatment session.
iv ) Friends & Family Referral Package cannot be used with or to purchase Gift Vouchers.
v  ) Friends & Family Referral Package is valid for one per customer only.
vi ) This offer can NOT be used in Conjunction with any other offers.